iWawaKids Help & Support

If you need help browsing games, downloading content, restoring a purchase, or using the parental gate, email support@iwawakids.com. Include the device model, iOS version, app version, approximate time of the issue, and steps to reproduce it. Please do not send a child's name, photos, precise location, or payment-card information.

Frequently asked questions:

1. Content does not load: check the network connection and tap Retry. When cached content is available, the app displays it first.
2. A purchased game is still locked: a parent can open the parental area and choose Restore Purchases. Make sure the device uses the Apple Account that made the purchase.
3. Parental area: press and hold the parent button in the lower-right corner of the home screen, complete the adult challenge, and enter the parent PIN.
4. Privacy requests: a parent may contact support@iwawakids.com.
5. Manage or cancel a subscription: Monthly Premium and Yearly Premium are auto-renewable subscriptions. A parent can choose Manage Subscription in the app's parental area, or open Settings > [your name] > Subscriptions on iPhone or iPad to view, change, or cancel. Cancel at least 24 hours before the current period ends to avoid renewal; Premium remains available until the end of the current period.
6. Refunds: Apple handles refund requests for App Store purchases. Visit reportaproblem.apple.com to submit a request.